Signal
The engagement trap: why social platforms can't self-correct
Social media platforms are locked in a structural feedback loop that makes meaningful reform nearly impossible without external forcing functions.
September 2024
August 2024
Artifact
Anatomy of a cancellation flow: how friction becomes revenue
Breaking down the 7-step cancellation flow that turns user intent into retained subscriptions.
July 2024
Artifact
Stripe's pricing page is a masterclass in reducing decision friction
How Stripe collapses a complex product matrix into a page that makes the 'right' choice feel obvious.
stripe.com → Artifact
OpenAI's real moat is enterprise inertia, not model quality
The race isn't about who has the best model. It's about who gets embedded in the most workflows first.
www.reuters.com → June 2024
Observation
Watched someone use a Vision Pro at a coffee shop today. Everyone around them was visibly uncomfortable — not because of the technology, but because eye contact, the most basic human protocol, was broken.
This is a systems problem. The device optimizes for individual experience while degrading the shared environment. Until spatial computing solves for social bandwidth, not just visual bandwidth, it stays in the home office.
May 2024
Artifact
Review: Thinking in Systems by Donella Meadows
Still the best primer on systems thinking 16 years after publication. Required reading for anyone building products that interact with human behavior.