Anatomy of a cancellation flow: how friction becomes revenue
Breaking down the 7-step cancellation flow that turns user intent into retained subscriptions.
Artifacts
Links to outside resources worth keeping, with a note on why they matter.
August 2024
July 2024
Stripe's pricing page is a masterclass in reducing decision friction
How Stripe collapses a complex product matrix into a page that makes the 'right' choice feel obvious.
Pricing & Fees
Find Stripe fees and pricing information. Find our processing fees for credit cards, pricing models and pay-as-you-go fees for businesses.
OpenAI's real moat is enterprise inertia, not model quality
The race isn't about who has the best model. It's about who gets embedded in the most workflows first.
OpenAI's real moat is enterprise inertia, not model quality
May 2024
Review: Thinking in Systems by Donella Meadows
Still the best primer on systems thinking 16 years after publication. Required reading for anyone building products that interact with human behavior.