Remember, always, that everything you know, and everything everyone knows, is only a model. Get your model out there where it can be viewed. Invite others to challenge your assumptions and add their own.
The engagement trap: why social platforms can't self-correct
Social media platforms are locked in a structural feedback loop that makes meaningful reform nearly impossible without external forcing functions.
2 min read
August 2024
Anatomy of a cancellation flow: how friction becomes revenue
Breaking down the 7-step cancellation flow that turns user intent into retained subscriptions.
July 2024
Stripe's pricing page is a masterclass in reducing decision friction
How Stripe collapses a complex product matrix into a page that makes the 'right' choice feel obvious.
Pricing & Fees
Find Stripe fees and pricing information. Find our processing fees for credit cards, pricing models and pay-as-you-go fees for businesses.
OpenAI's real moat is enterprise inertia, not model quality
The race isn't about who has the best model. It's about who gets embedded in the most workflows first.
OpenAI's real moat is enterprise inertia, not model quality
June 2024
Watched someone use a Vision Pro at a coffee shop today. Everyone around them was visibly uncomfortable — not because of the technology, but because eye contact, the most basic human protocol, was broken.
This is a systems problem. The device optimizes for individual experience while degrading the shared environment. Until spatial computing solves for social bandwidth, not just visual bandwidth, it stays in the home office.
May 2024
Review: Thinking in Systems by Donella Meadows
Still the best primer on systems thinking 16 years after publication. Required reading for anyone building products that interact with human behavior.